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Privacy Policy

Effective date: 31 July 2026
Last updated: 31 July 2026

This Privacy Policy explains how Staykio PMS ("Staykio", "we", "us", or "our"), a product of Tarllo Tech, collects, uses, stores, shares, and protects personal information when you visit our website, request a demo, contact us, or otherwise interact with Staykio.

Staykio processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African law. Where relevant, we also consider guidance published by the Information Regulator (South Africa).

1. Responsible party

The responsible party for personal information processed through this website and related Staykio sales and marketing activities is:

Tarllo Tech (Staykio PMS)
Email: info@staykio.com
Sales: sales@staykio.com
Website: Staykio PMS marketing site

If you have appointed or need to contact an Information Officer for Staykio privacy matters, please email info@staykio.com with the subject line "POPIA / Information Officer".

2. What this policy covers

This policy applies to personal information collected through:

  • the Staykio marketing website;
  • demo and contact request forms;
  • email, phone, or other communications with our team;
  • cookies and similar technologies on our website, where used.

If your hotel or hotel group uses Staykio as a property management system, the hotel (or hotel group) is typically the responsible party for guest and operational data processed in the product. In that case, Staykio / Tarllo Tech may act as an operator processing information on the hotel's documented instructions. A separate customer agreement, data processing terms, or operator agreement may apply to those services.

3. Personal information we may collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: name, job title, hotel or group name, email address, and phone number.
  • Business details: property information, room count, brand structure, current systems, and integration needs shared in enquiry messages.
  • Communication content: messages, attachments, and related correspondence.
  • Technical and usage data: IP address, browser type, device information, approximate location derived from IP, pages visited, referral source, and cookie identifiers.
  • Preference data: cookie consent choices and communication preferences.

We do not intentionally collect special personal information (as defined in POPIA) through the marketing website. Please do not submit identity numbers, health information, biometric data, or other special personal information in demo or contact forms unless we specifically request it and explain the purpose.

4. How we collect information

  • directly from you when you complete forms or email us;
  • automatically through cookies, logs, and analytics tools when you browse our website;
  • from publicly available business sources or referrals, where lawful and relevant to B2B hotel sales.

5. Purpose of processing

We process personal information for the following purposes:

  • responding to demo requests and sales enquiries;
  • providing information about Staykio products and services;
  • scheduling meetings and following up on commercial opportunities;
  • improving our website, content, and user experience;
  • maintaining security, preventing abuse, and troubleshooting;
  • complying with legal obligations and establishing, exercising, or defending legal claims;
  • sending service or marketing communications where permitted by law and, where required, based on your consent or a legitimate interest assessment.

6. Lawful basis under POPIA

We process personal information only where a lawful basis applies, which may include:

  • your consent (for example, non-essential cookies or certain marketing preferences);
  • processing necessary to conclude or perform a contract with you or your organisation;
  • processing necessary to comply with an obligation imposed by law;
  • processing necessary to pursue our legitimate interests or those of a third party, provided those interests do not override your rights and interests (for example, responding to B2B enquiries and securing our website);
  • processing necessary to protect a legitimate interest of yours, where applicable.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, understand traffic, and improve performance.

  • Necessary cookies: required for basic site operation and security, including storing your cookie preference.
  • Analytics / performance cookies: help us understand how the website is used, if enabled.
  • Functional cookies: remember choices that improve your experience, if enabled.

Where required, non-essential cookies are used only after you accept cookies through our cookie banner. You can change your browser settings to block or delete cookies. Blocking some cookies may affect site functionality.

Your cookie preference on this site is stored locally in your browser (localStorage) under a Staykio consent key.

8. Sharing of personal information

We may share personal information with:

  • Tarllo Tech personnel and contractors who need access to perform their duties;
  • service providers who support hosting, email delivery, form processing, analytics, security, or customer communications, under appropriate agreements;
  • professional advisers such as lawyers or auditors, where necessary;
  • regulators, courts, or law enforcement where required by law or to protect rights and safety.

We do not sell personal information.

9. Cross-border transfers

Some service providers may process or store information outside the Republic of South Africa. Where we transfer personal information outside South Africa, we take steps intended to ensure an adequate level of protection consistent with POPIA section 72, which may include using providers in jurisdictions with adequate protection, contractual protections, or other lawful transfer mechanisms.

10. Security

We implement reasonable technical and organisational measures designed to protect personal information against loss, damage, unauthorised access, and unlawful processing. No method of transmission or storage is completely secure. Please use unique passwords for your accounts and notify us promptly of any suspected unauthorised use of your information in connection with Staykio.

11. Retention

We retain personal information only for as long as needed for the purposes described in this policy, or as required or permitted by law (including prescription periods for legal claims and record-keeping duties). Enquiry and sales records are typically retained for as long as an active commercial relationship exists and for a reasonable period afterwards for follow-up, compliance, and dispute handling.

12. Your rights under POPIA

Subject to the limits and procedures in POPIA, you may have the right to:

  • request access to your personal information;
  • request correction or deletion of inaccurate, incomplete, or excessive information;
  • object to processing on reasonable grounds relating to your particular situation;
  • object to processing for direct marketing;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, email info@staykio.com with enough detail for us to verify your identity and respond. We may need additional information to process your request.

13. Direct marketing

Where we send electronic marketing communications, we do so in line with POPIA and applicable electronic communications rules. You may opt out of marketing emails at any time by using the unsubscribe link (where provided) or by emailing info@staykio.com.

14. Children

Staykio's marketing website and sales processes are directed at business users in the hospitality industry and are not intended for children under 18. We do not knowingly collect personal information from children through this website.

15. Third-party websites

Our website may link to third-party sites (for example, Tarllo Tech). Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.

16. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective or last-updated date. Continued use of the website after changes are posted constitutes notice of the updated policy, except where consent is required by law for a specific change.

17. Complaints and Information Regulator

If you are not satisfied with how we handle your personal information, please contact us first so we can try to resolve the matter. You may also complain to:

Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email (general enquiries / complaints channels as published by the Regulator): please use the contact details listed on the Information Regulator's official website.

18. Contact

For privacy questions or requests relating to Staykio:

Email: info@staykio.com
Sales: sales@staykio.com